Agreement to terms
These Terms of Use ("Terms") govern your access to and use of the website located at thebestagent.co.nz and the related services provided by Best Agent NZ Limited ("Best Agent NZ", "we", "us", or "our").
By accessing or using our website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our website or services.
Our service
Best Agent NZ operates an online platform that helps New Zealand homeowners find and compare licensed real estate agents. Our service includes:
- An agent-matching service that connects homeowners with up to three real estate agents based on the property details and location provided
- Educational content about the NZ property market, agent fees, and the selling process
- City-specific information about agents and market conditions
Our service is free for homeowners. We are remunerated by matched agents via a referral fee payable only if a sale completes through the match.
Eligibility
You must be at least 18 years old to use our services. By using our site, you represent that you are of legal age and have the legal capacity to enter into a binding agreement. Our services are intended for use within New Zealand.
Acceptable use
When using our website and services, you agree not to:
- Submit false, misleading, or inaccurate information (including false property details or contact information)
- Use the service for any unlawful purpose or in violation of any applicable New Zealand laws
- Attempt to gain unauthorised access to any part of our systems or other users' accounts
- Scrape, crawl, or systematically extract data from our website without written permission
- Transmit viruses, malware, or other harmful code
- Interfere with or disrupt the integrity or performance of the website or its related services
- Use our platform to send unsolicited communications (spam)
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity
We reserve the right to suspend or terminate access for any user who violates these terms.
Intellectual property
All content on this website — including text, graphics, logos, images, blog articles, data, and software — is the property of Best Agent NZ Limited or its licensors and is protected by New Zealand and international copyright and intellectual property laws.
You may view and print pages from our website for your personal, non-commercial use only. You may not reproduce, distribute, republish, sell, or commercially exploit any content from our website without our prior written consent.
Disclaimers
Our website and services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law:
- We make no warranty that the site will be uninterrupted, error-free, or free from viruses or other harmful components
- Agent performance data shown on our platform is based on publicly available information and user-submitted reviews; we do not guarantee its accuracy or completeness
- We do not endorse any specific real estate agent, and matching with an agent does not constitute a recommendation to use that agent
- Any estimate of property value or market information is for indicative purposes only and should not be relied upon as professional financial or legal advice
Limitation of liability
To the maximum extent permitted by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, Best Agent NZ Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising from your use of the service shall not exceed NZD $100.
Nothing in these Terms limits any rights you may have under New Zealand consumer protection legislation that cannot be excluded.
Third-party content and links
Our website may contain links to third-party websites, including real estate agency websites and partner platforms. These links are provided for convenience only. Best Agent NZ has no control over, and accepts no responsibility for, the content or practices of any third-party site. Your use of third-party sites is at your own risk and subject to their own terms and privacy policies.
Changes to these Terms
We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
Governing law
These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the New Zealand courts.
Contact us
If you have any questions about these Terms, please contact us:
- Email: info@thebestagent.co.nz
- Phone: 022 853 1313
- Post: Best Agent NZ Limited, New Zealand